Q:  How do I know what E/M level I should be applying to my services?
A:  Using an audit tool that complies with CMS (HIPAA) Guidelines prior to billing charges on a regular basis, along with formal staff training ensures accurate E/M level coding.

Q:  How can I be sure that my notes meet CMS (HIPAA) standards?
A:  Implement a method of documentation that guides the physician through CMS (HIPAA) guidelines.  Develop a system that reviews E/M levels chosen on a regular basis.  In addition, schedule periodic code reviews.

Q:  How can I make sure that my staff has the knowledge to effectively monitor accuracy?
A:  Take compliance seriously.  Send your staff to conferences and training courses to develop a comprehensive understanding of CMS (HIPAA) Guidelines.  Periodically have a qualified third party conduct an audit to verify in-house audit results.

Q:  How can I hire reliable, qualified staff?
A:  Train your Practice Manager to hire the right staff the first time.  Teach her/him to identify alternative resources for recruitment of qualified candidates.

Q:  How can I improve patient satisfaction?
A:  Give the patient your undivided attention and demonstrate to them that you are listening to their problem.  Documenting the patient encounter in their presence helps them to realize that they really do have your undivided attention.

Q:  How can I spend more quality time with my patients?
A:  Address issues within your practice that will increase efficiency and allow more effective use of your time.  Spending less time returning phone calls and dictating will allow more quality time for your patients.

Q:  How can I feel confident in the quality of care that patients are receiving from my physician assistants and nurse practitioners?
A:  Implementing a standard documentation process in which the physician extender is prompted to ask and document important questions during the exam as well as to take vital history information can help ensure that your patients are receiving quality care.

Q:  How do I know that my claims are being paid?
A:  When utilizing Synergy Practice Solutions, you will receive monthly reviews including Insurance and Patient aging reports in detail.  You will also have a designated account representative and supervisor that you can call at any time if you have questions.

Q:  Who answers patient calls?
A:  Patients call Synergy directly.  We receive all patient calls concerning billing issues or concerns.

Q:  How long would the start-up process take if I hire Synergy Practice Solutions?
A:  Synergy starts the process immediately; however we are able to make a better estimation after speaking with you and reviewing your practice.